Last Updated: July 17, 2026

iMi Mart (“we,” “us,” “our,” or “iMi Mart”) operates https://imimart.com/ (the “Site” or “Platform”), an online marketplace connecting buyers and independent sellers. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our Platform, create an account, browse products, place orders, or otherwise interact with us as a buyer, seller, or visitor.

By using iMi Mart, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our Platform.

1. Introduction

This Privacy Policy applies whenever you interact with iMi Mart, whether as a visitor browsing our catalog, a registered customer placing orders, or a seller managing a storefront on our Platform. It describes what information we collect, why we collect it, how it is used and shared, and the choices available to you.

2. Scope of This Privacy Policy

This Policy applies to all visitors, registered customers, and sellers who access or use iMi Mart, including our website, mobile applications (where applicable), and related services. It does not apply to third-party websites, applications, or seller policies that may be linked from our Platform, as those third parties maintain their own privacy practices.

3. Information We Collect

3.1 Information You Provide to Us

  • Name and contact details (email address, phone number, mailing address).
  • Account credentials (username and password).
  • Billing and shipping addresses.
  • Order and purchase details.
  • Payment-related information (processed via our payment partners — see Section 16).
  • Seller business information, such as store name, tax details, and bank account details.
  • Customer support communications and correspondence.
  • Reviews, ratings, and feedback you submit.
  • Any other information you choose to provide.

3.2 Information We Collect Automatically

  • Device information (device type, operating system, browser type).
  • IP address and approximate location.
  • Log data (pages visited, time spent, click activity).
  • Cookies and similar tracking technologies (see Section 4).
  • Search queries and browsing behavior on our Platform.

3.3 Information We Receive from Third Parties

  • Confirmation of successful transactions from payment processors.
  • Delivery status updates from shipping and logistics partners.
  • Information from social login providers, if you register or sign in using a third-party account.
  • Information from fraud-prevention and identity-verification services.
  • Information from marketing and analytics partners described in Sections 11 and 12.

4. Cookies and Similar Technologies

iMi Mart uses cookies, pixels, and similar tracking technologies to operate our Platform, remember your preferences, understand how visitors use our Site, and deliver relevant advertising. You can control or disable cookies through your browser settings; however, disabling cookies may affect certain features of the Platform, such as staying signed in or maintaining items in your cart.

5. Legal Bases for Processing

Where required by applicable law, we process personal information on one or more of the following legal bases: performance of a contract (e.g., fulfilling your order), your consent (e.g., marketing communications), our legitimate business interests (e.g., fraud prevention and service improvement), and compliance with legal obligations.

6. Third-Party Links

Our Platform may contain links to third-party websites, seller storefronts, or services not operated by iMi Mart. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

7. Do Not Track Signals

Some browsers offer a “Do Not Track” feature. Because there is currently no industry-standard approach to responding to these signals, iMi Mart does not currently respond to Do Not Track signals.

8. How We Use Your Information

At iMi Mart, we collect and process personal information only for legitimate business purposes that help us operate our marketplace, provide our services, improve customer experiences, and maintain a secure shopping environment.

The information we collect enables us to deliver products, support buyers and sellers, protect our platform from fraud, comply with legal obligations, and continually improve our services.

Depending on how you use our platform, your information may be used for the following purposes.

8.1 Creating and Managing Your Account

When you register an account with iMi Mart, we use your information to:

  • Create and maintain your customer or seller account.
  • Verify your identity where appropriate.
  • Allow you to securely sign in.
  • Manage your account settings and preferences.
  • Recover your account if you forget your password.
  • Enable secure authentication and account protection.
  • Maintain your order history and account records.

Your account information helps us provide a personalized shopping experience while maintaining the security of your account.

8.2 Processing Orders

When you place an order, we use your information to process and complete your purchase. This includes:

  • Confirming your order.
  • Processing payments.
  • Preparing invoices.
  • Managing inventory.
  • Coordinating with sellers.
  • Packing products.
  • Arranging shipment.
  • Delivering your order.
  • Providing shipment tracking.
  • Processing returns and exchanges.
  • Issuing refunds where applicable.

Without this information, we may be unable to complete your purchase.

8.3 Customer Support

We use your information to provide customer service and respond to inquiries, including:

  • Order assistance.
  • Product information.
  • Warranty claims.
  • Return requests.
  • Refund requests.
  • Complaint resolution.
  • Technical support.
  • Marketplace disputes.
  • Seller communication.
  • Account recovery.

Maintaining communication records helps us improve service quality and resolve issues efficiently.

8.4 Marketplace Operations

As a multi-vendor marketplace, iMi Mart facilitates transactions between buyers and independent sellers. Your information may be used to:

  • Connect buyers with sellers.
  • Display seller information where appropriate.
  • Notify sellers of new orders.
  • Coordinate shipping.
  • Manage commissions.
  • Process seller payouts.
  • Resolve disputes.
  • Monitor marketplace performance.
  • Enforce marketplace policies.

Sellers receive only the information reasonably necessary to fulfill customer orders and provide post-sale support.

8.5 Improving Our Services

We continuously evaluate how visitors interact with our platform to improve usability, performance, and customer satisfaction. Information may be analyzed to:

  • Improve website navigation.
  • Optimize product categories.
  • Enhance search functionality.
  • Improve checkout performance.
  • Identify technical issues.
  • Reduce abandoned carts.
  • Improve loading speed.
  • Develop new marketplace features.
  • Improve mobile compatibility.

This helps us provide a faster, safer, and more user-friendly shopping experience.

8.6 Personalizing Your Experience

We may use your browsing and purchasing activity to personalize your experience on iMi Mart. Personalization may include:

  • Product recommendations.
  • Recently viewed products.
  • Suggested categories.
  • Relevant promotions.
  • Wishlist reminders.
  • Cart reminders.
  • Personalized homepage content.
  • Preferred language settings.
  • Regional product availability.

These recommendations are intended to make shopping easier and more relevant to your interests.

8.7 Fraud Prevention and Security

Protecting our customers, sellers, and marketplace is one of our highest priorities. Your information may be used to:

  • Detect suspicious activity.
  • Prevent fraudulent transactions.
  • Identify fake accounts.
  • Monitor unusual login attempts.
  • Prevent payment fraud.
  • Detect abuse of promotional campaigns.
  • Prevent unauthorized access.
  • Protect customer accounts.
  • Investigate security incidents.
  • Enforce our Terms and Conditions.

If suspicious activity is detected, additional verification may be required before certain actions can be completed.

8.8 Legal Compliance

We may process personal information when necessary to:

  • Comply with applicable laws.
  • Respond to lawful requests from government authorities.
  • Meet tax and accounting obligations.
  • Resolve legal disputes.
  • Enforce contractual rights.
  • Protect our business interests.
  • Cooperate with law enforcement where legally required.

We disclose only the information necessary to comply with applicable legal obligations.

9. Communications from iMi Mart

We may communicate with you for operational, transactional, and marketing purposes.

Transactional Communications

These communications are necessary to provide our services and may include:

  • Order confirmations.
  • Payment confirmations.
  • Shipping updates.
  • Delivery notifications.
  • Return status.
  • Refund confirmations.
  • Security alerts.
  • Password reset emails.
  • Account verification messages.

These communications are considered essential and may be sent even if you opt out of marketing messages.

Marketing Communications

With your consent or where permitted by applicable law, we may send information regarding:

  • New product launches.
  • Seasonal promotions.
  • Exclusive discounts.
  • Flash sales.
  • Marketplace campaigns.
  • Special offers.
  • Newsletters.
  • Shopping tips.
  • Seller promotions.

Marketing communications may be sent through:

  • Email.
  • SMS.
  • Push notifications.
  • Website notifications.
  • Social media advertising.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the communication or by updating your account preferences.

10. Analytics and Website Performance

To understand how visitors interact with iMi Mart, we use analytics tools that help us measure website performance and identify opportunities for improvement. These tools may collect information such as:

  • Website traffic.
  • Device information.
  • Session duration.
  • Visitor interactions.
  • Popular products.
  • Search behavior.
  • Conversion rates.
  • Referral sources.
  • Bounce rates.

The information collected is generally used in aggregated form to improve our services and does not identify you personally unless required for security or account management purposes.

11. Google Services

iMi Mart may use various Google services to improve website functionality, measure performance, and provide relevant content. These services may include:

  • Google Analytics 4 (GA4)
  • Google Tag Manager (GTM)
  • Google Search Console
  • Google Merchant Center
  • Google Ads
  • Google reCAPTCHA
  • Google Maps (where applicable)

These services may collect technical information about your interaction with our website in accordance with Google’s own privacy practices.

12. Advertising and Marketing Technologies

To improve our marketing campaigns and understand customer interests, we may use advertising technologies provided by trusted partners. These technologies may include:

  • Meta Pixel
  • Google Ads Conversion Tracking
  • Remarketing tools
  • Advertising cookies
  • Audience measurement tools

These tools help us:

  • Measure campaign performance.
  • Understand customer interests.
  • Improve advertising relevance.
  • Reduce repetitive advertisements.
  • Analyze conversions.

You can manage advertising preferences through your browser settings or the settings provided by the relevant advertising platform.

13. Artificial Intelligence and Automated Features

To improve customer experience, iMi Mart may use artificial intelligence and automated technologies to support certain website features. These technologies may assist with:

  • Product recommendations.
  • Search suggestions.
  • Category recommendations.
  • Fraud detection.
  • Spam prevention.
  • Customer support automation.
  • Inventory management.
  • Product matching.
  • Search optimization.

AI-assisted features are designed to improve the shopping experience and support operational efficiency. Significant decisions that may affect your legal rights are not based solely on automated processing without appropriate human oversight where required by applicable law.

14. Sharing Your Information

At iMi Mart, we respect the privacy of our customers, sellers, and visitors. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

However, to operate our marketplace efficiently, deliver products, process payments, comply with legal obligations, and improve our services, we may share certain information with trusted third parties under appropriate safeguards.

Whenever personal information is shared, we take reasonable steps to ensure that recipients use the information only for the intended purpose and protect it against unauthorized access or misuse.

15. Information Shared with Marketplace Sellers

iMi Mart operates as a multi-vendor marketplace where independent sellers offer products to customers. When you purchase a product from a seller, we may share only the information reasonably necessary to complete your order, including:

  • Customer name
  • Delivery address
  • Contact number
  • Order details
  • Product information
  • Delivery instructions
  • Order status
  • Return or exchange requests (where applicable)

Sellers are required to use this information solely for order fulfillment, customer support, warranty services, and legal compliance. They are not permitted to use your personal information for unrelated marketing activities unless you have provided separate consent.

16. Payment Service Providers

To securely process payments, iMi Mart works with trusted payment providers. Depending on your selected payment method, payment-related information may be shared with payment processors to:

  • Process transactions
  • Verify payments
  • Prevent fraudulent activity
  • Confirm successful payments
  • Process refunds
  • Handle chargebacks
  • Meet financial compliance requirements

iMi Mart does not store complete debit card, credit card, or online banking credentials on its own servers. Payment providers process your financial information according to their own privacy and security standards.

17. Shipping and Logistics Partners

To deliver your orders efficiently, we may share relevant delivery information with logistics companies and courier partners. This may include:

  • Recipient name
  • Delivery address
  • Contact number
  • Order number
  • Parcel details
  • Delivery instructions

Courier partners use this information only to facilitate delivery, communicate delivery updates, and complete shipment-related services.

18. Service Providers

We work with carefully selected service providers who assist us in operating and improving iMi Mart. These providers may support us with:

  • Website hosting
  • Cloud infrastructure
  • Customer support
  • Email delivery
  • SMS notifications
  • Website analytics
  • Fraud prevention
  • Security monitoring
  • Technical maintenance
  • Search functionality
  • Marketing services
  • Performance optimization
  • Backup and disaster recovery

These service providers receive only the information necessary to perform their services and are expected to maintain appropriate confidentiality and security standards.

19. Legal Disclosures

We may disclose personal information when we believe such disclosure is necessary to:

  • Comply with applicable laws and regulations.
  • Respond to lawful requests from courts or government authorities.
  • Protect the rights, property, or safety of iMi Mart, our users, or others.
  • Investigate suspected fraud or criminal activity.
  • Enforce our Terms and Conditions.
  • Defend legal claims.
  • Prevent financial loss.
  • Protect our marketplace from misuse.

We disclose only the information reasonably required for the applicable legal purpose.

20. Business Transfers

If iMi Mart undergoes a merger, acquisition, restructuring, investment, sale of assets, or similar business transaction, customer and seller information may be transferred as part of that transaction.

Any successor organization will remain responsible for protecting your personal information in accordance with this Privacy Policy or will provide notice of any material changes before different privacy practices become effective.

21. International Data Transfers

Our service providers and technical infrastructure may operate in different countries. As a result, your information may be processed or stored outside your country of residence.

Whenever international transfers occur, we take reasonable measures to ensure that your information remains protected through appropriate contractual, organizational, and technical safeguards consistent with applicable legal requirements.

22. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy. The retention period depends on several factors, including:

  • Completion of orders
  • Customer support requirements
  • Warranty obligations
  • Tax and accounting requirements
  • Fraud investigations
  • Legal compliance
  • Business recordkeeping

When personal information is no longer required, we securely delete, anonymize, or de-identify it using reasonable technical and administrative measures.

23. Data Security

Protecting your personal information is one of our highest priorities. iMi Mart implements a combination of technical, administrative, and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, misuse, or accidental loss. Our security measures may include:

  • Secure Socket Layer (SSL) encryption
  • HTTPS-secured communications
  • Password hashing and encryption
  • Multi-layer authentication controls
  • Secure hosting infrastructure
  • Firewall protection
  • Malware detection
  • Regular security updates
  • Access controls based on business need
  • Security monitoring and logging
  • Routine software maintenance
  • Backup and recovery procedures

Although we strive to maintain a secure environment, no method of electronic transmission or storage can guarantee absolute security. Users are encouraged to maintain strong passwords and protect their account credentials.

24. Your Privacy Rights

Depending on applicable laws and your location, you may have certain rights regarding your personal information. These rights may include the ability to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Update your account information.
  • Request deletion of your personal information where permitted by law.
  • Restrict certain processing activities.
  • Object to certain uses of your information.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal information in a commonly used format where applicable.

We may request reasonable verification of your identity before processing privacy-related requests to help protect your information.

25. Managing Your Account

Registered users can access their account dashboard to:

  • Update personal details.
  • Change passwords.
  • Manage delivery addresses.
  • View order history.
  • Update communication preferences.
  • Review saved payment preferences where applicable.
  • Manage wishlists.
  • Review marketplace activity.

Keeping your information accurate helps us provide better services and ensures smoother order processing.

26. Account Deletion

You may request deletion of your iMi Mart account by contacting our customer support team or using any account deletion feature that may be available on our platform.

Before completing your request, we may verify your identity to help prevent unauthorized account deletion.

Please note that certain information may be retained after account deletion where required to:

  • Complete outstanding transactions.
  • Resolve disputes.
  • Comply with legal obligations.
  • Prevent fraud.
  • Maintain financial records.
  • Enforce agreements.

Information retained for these purposes will continue to be protected under this Privacy Policy.

27. Children’s Privacy

iMi Mart is not directed to children under the age of 18 (or the age of majority in your jurisdiction), and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without appropriate parental or guardian consent, we will take reasonable steps to delete that information promptly.

If you believe a child has provided us with personal information, please contact us using the details in Section 30 so we can investigate and take appropriate action.

28. Do Not Sell or Share Personal Information

iMi Mart does not sell your personal information for monetary consideration. Where applicable law (such as certain U.S. state privacy laws) treats certain advertising-related data sharing as a “sale” or “share,” you may have the right to opt out. To exercise this right, please contact us using the details in Section 30 or adjust your cookie preferences where available.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this Policy and, where appropriate, provide additional notice (such as a banner on our Site or an email notification). We encourage you to review this Privacy Policy periodically.

30. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

iMi Mart
Website: https://imimart.com/
Email: info@imimart.com
Phone: +92 315 2702120
Address: Punjab, Pakistan